Services | Dwelling Place Properties

01 · Customer Service

Residents heard, every time.

Communication standards — inquiries answered within 24 hours, with regular updates on maintenance requests.
Emergency response — a 24/7 emergency contact system with defined response times for urgent issues.
Maintenance requests — an online system for tenants to submit and track requests, with timely acknowledgment and resolution.
Tenant relations — open communication, regular updates, and active tenant feedback.
Lease agreements — terms clearly outlined and explained to tenants.
Fair treatment — respect for all tenants and enforced anti-discrimination policies.
Conflict resolution — a clear dispute process, prioritizing mediation.
Transparency — detailed financial reports and tenants kept informed of management decisions.
Training & development — staff regularly trained on customer service and management standards.
Satisfaction surveys — tenant feedback gathered to keep improving service quality.

02 · Administrative Services

The back office, handled.

All resident correspondence.
Attendance at board meetings as required.
Maintaining government-required documentation.
Recruitment and hiring of staff.
Insurance management — policy review, negotiation and procurement, premium payment, and claims management.
Inventory maintenance.
Purchase-order procedures and spending limits with on-site staff.
Contracts for essential services — snow removal, extermination, utilities, and more.
Reporting any violations found by government agencies to owners.
A comprehensive system of records, books, and accounts.
Collection letters.
Initiation of legal action for lease violations.

03 · Accounting Services

Numbers you can act on.

Owners make a substantial investment in their property and place a high value on its physical condition and financial well-being. We take a proactive role and provide guidance to maintain the high standards expected.

Accurate monthly financial records — variance reporting, profit & loss statements, detailed expense reports.
Monthly & quarterly reports: balance sheet, trial balance, income statement, accounts payable, tenant aged receivables, rent roll, vacancy report, lease and termination status, physical condition report.
Collection of fees and billing of maintenance fees.
Bank reconciliation and daily deposits into a separate operating account for each property.
Budgeting — creation, monitoring, and forecasting.
Statements and collection letters to past-due residents.
Periodic review of reserve study.
Preparation of materials for the annual audit.
Receipt of vendor invoices and payment of all bills related to site operations.

04 · Leasing Services

Vacancies filled, faster.

Marketing — advertising vacancies to reduce unit turnover time.
Screening of potential tenants.
Increasing occupancy by decreasing unit downtime.
All notes, rent roll, and tenant contact information tracked.
New leases and renewals drafted; renewals sent at least 90 days before expiration for stabilized and non-stabilized leases.
Commercial leasing — screening, drafting, and monitoring lease escalations.
Initial tenant income certifications completed per federal regulations and recertified at renewal.

05 · Legal Services

Protected on paper.

Preparation and review of all legal documents — leases, riders, sublease contracts, and more.
Collections — delinquent tenants pursued aggressively.
All landlord-tenant court cases handled: nonpayment, holdover, and small claims.
Eviction handling.
All insurance claims handled.

06 · Maintenance Services

Prevented, not patched.

Phones answered 24 hours a day, 365 days a year for maintenance emergencies.
Full-time superintendents employed where required by law (buildings over 9 units).
Boiler maintenance, elevator repair, licensed 24-hour plumbers, licensed electricians, and expert locksmiths.
Preventative programs — boilers serviced before heating season; roofs inspected, repaired, and coated; plumbing repaired before it fails.
All building system inspections coordinated — elevator, boiler, sprinkler, and more.
Weekly documented inspections of common areas, boiler rooms, basements, and roofs — issues reported and resolved promptly.
Bids obtained through RFPs for repairs and renovations, ensuring competitive quotes.
Buildings kept secure, with restricted areas off-limits to unauthorized persons.
Close work with government organizations for violation removals.

Customized solutions

Every property has its own story.

A professional property management team significantly enhances the operating efficiency of both commercial and residential buildings. Our distinguished team comprises proven leaders in real estate who understand the complexities involved.

We thoroughly assess every aspect of your property — current service contracts, operational structures — and participate in daily management. If full management isn’t what you need, we offer flexible options covering specific functions such as financial services and maintenance.

We work with

New real estate investors
Family-owned buildings and estates
Private equity firms
Real Estate Investment Trusts

We specialize in revitalizing challenging or mismanaged properties. Contact us for a complimentary consultation.

Clients review

The most hard-working firm in New York.

Here is what a few of our clients have to say about us:

“

We had a difficult tenant who was very upsetting to our other tenants. She was delinquent with her rent and violated the terms of her lease by having a washing machine in the apartment, which would constantly leak down to the lower floors. The legal department prepared a case against the tenant and eventually had the tenant evicted! I wish I would have contracted them earlier, I could have saved myself a year worth of headaches!

A. Richez, J.A.C. Inc

“

We had an under performing property we took back in receivership, and we hired Dwelling Place Properties to manage the property until it was sold. They leased up all of the vacant units, elevated the physical condition of the property through various improvements and they stayed on top of all repairs & maintenance issues. Their attention to detail is impeccable!

D. Allen, Asset Manager

“

We initially outsourced our accounting with Dwelling Place Properties, the accounting team was so professional and thorough we decided to upgrade and contract them for full management of our buildings. The service is great; and we have peace of mind, knowing our investment is in qualified hands.

S. Maiden, D.A. D.C. Inc

Don’t hesitate to contact us.

Make an appointment now — the consultation is complimentary.

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